RETURNS, EXCHANGES & WARRANTY

DOMESTIC EXCHANGES

If you would like to exchange for a different item you can do this by emailing us at: hello@kindrebel.com. Once authorised, we will email you a Return number and our return's address. You have 14 days for all returns.

Exchanges are subject to availability. If your preferred item is unavailable by the time we receive your return, we will offer store credit or a refund.

INTERNATIONAL EXCHANGES

For International exchanges — if you would like to exchange for a different item, please make a new purchase, and we will refund your original when it is returned. This is the fastest way to secure the replacement item.

Please email us at: hello@kindrebel.com. Once authorised, we will email you a Return number and our return's address. You have 14 days for all returns.  For further information, see below.

FULL PRICED ITEMS

You may return any full priced item within 14 days, for a refund, exchange or store credit, provided you advise us of your intention to return such item, and the item meets the condition requirements below.

TIMEFRAMES AND AUTHORISATION

Notify us of your intention to return within 14 days of delivery by emailing hello@kindrebel.com with your order number.

Once authorised, we will email you a Return Authorisation number and our returns address. Your item must be posted back within [14] days of us issuing that number. Returns received without a Return Authorisation number, or posted after the authorisation window has closed, may be refused.

CONDITION OF RETURNED ITEMS

To be accepted, returned items must be:

• unused and unworn, with no marks, scratches, scuffs, makeup, odours (including perfume and smoke) or pet hair
• returned with all original tags attached and not removed or reattached
• returned with the dust bag, inner detachable bag, and any hardware, straps or accessories included
• packed in protective outer packaging so the item is not damaged in transit

We inspect every return. If an item arrives outside this condition, we may refuse the return and send it back to you at your cost, or accept it with a deduction reflecting the loss in value. We will contact you before doing either.

RETURN FREIGHT

We do not cover the cost of returns unless the item is faulty, or we shipped the incorrect item. We are not liable for the loss of a package in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Until we receive it, the returned item remains your responsibility.

FAULTY & INCORRECT ITEMS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged because of wear and tear are not considered to be faulty.

If you have received an item that is faulty, or is not what you ordered, please email us at: hello@kindrebel.com within [7] days of delivery with your order number, a description of the issue, and clear photographs including one of the full item and one close-up of the problem.

We will respond within [5] business days with a Return Authorisation number and a prepaid return label. Once we receive and assess the item we will repair it, replace it, or refund you in line with the Australian Consumer Law.

Please do not attempt to repair a faulty item yourself, as this may affect your claim.

OUR 12 MONTH WARRANTY

We warrant each bag against defects in materials and workmanship for 12 months from the date of delivery. This covers:

• stitching that comes apart under normal use
• zips, clasps, magnets, feet and other hardware that fail or detach
• strap and handle attachment points
• lining seams and internal pockets
• delamination or peeling of the outer material that is not caused by heat, moisture or misuse

If a defect appears within the warranty period, email us at hello@kindrebel.com with your order number and clear photographs of the issue. We will assess it and, at our option, repair the item, replace it, or refund you. We cover return freight for warranty claims we accept.

This warranty is offered to the original purchaser, is not transferable, and applies to bags purchased directly from us or from an authorised stockist.  This does not apply to gifted, donated, or in-kind items.

What the warranty does not cover

• ordinary wear and tear, including softening, creasing, colour fade with age, scuffing and surface marks
• damage from misuse, accident, neglect, or overloading beyond the bag's intended capacity
• damage from prolonged exposure to direct sunlight, heat, humidity, water, perfume, cosmetics, oils, alcohol-based cleaners, solvents, or dye transfer from clothing
• damage caused by storing the bag folded, compressed, or in a non-breathable container
• damage caused by cleaning methods other than those in our care guide
• alterations or repairs carried out by anyone other than us
• items purchased second-hand or from an unauthorised reseller.
• This policy applies to items purchased from us. Items we supply free of charge — including donated stock, in-kind contributions, samples, promotional and seeding items — are provided as supplied and are not eligible for return, exchange, refund or store credit. Our 12 month workmanship warranty does not apply to them.

WHAT OUR BAGS ARE MADE OF

Our bags contain no animal-derived materials.

Outer material — recycled vegan leather

Other components

How to read this

55% of our outer material is recycled content. The remaining 45% is virgin polyurethane, calcium carbonate and wood fibre. The woven logo strap and dust bag are virgin polyester.

Our outer material is a polyurethane-based synthetic. It is not leather, and we use the term "vegan leather" to describe its look and handle, not its origin. We do not claim that it is biodegradable, compostable, plastic-free, carbon neutral or ocean-safe.

"OCS" refers to the Organic Content Standard, a third-party certification confirming the organic fibre content of the cotton components. [Certificate number / link, if you hold one.]

Because these materials are finished in batches, slight variation in grain, texture, tone and hardware finish is normal and is not a fault. Screen and device settings also affect how colour appears online. Variation of this kind is not grounds for a faulty-item claim, though it is covered by our change-of-mind returns.

CARE

Care: store your bag stuffed and upright in its dust bag, away from direct sunlight and heat. Wipe with a soft dry or barely damp cloth. Do not machine wash, soak, iron, or use solvent or alcohol-based cleaners. The inner cotton bag is detachable and may be spot cleaned separately, and can be hand washed gently. Take care with dark denim and dyed fabrics, which can transfer colour onto lighter bags.

INTERNATIONAL ORDERS, DUTIES AND TAXES

International customers are responsible for all customs duties, import taxes and brokerage fees. These are set by your country and are not included in our prices.

If you return an international order, duties and taxes already paid are not refundable by us. You may be able to claim them back from your local customs authority. Please mark your return clearly as "Returned goods — Australian origin" on the customs declaration. Returns sent with duties payable by the recipient will be refused.

DELIVERY ADDRESSES AND FAILED DELIVERIES

Please check your delivery address carefully. If an order is undeliverable, returned to sender, or delivered to an incorrect address because of details you supplied, we will reship it at your cost. If you ask us to cancel instead, we will refund the item price less the original and return shipping costs.

If an order is marked as delivered by the carrier and you have not received it, contact us within [7] days and we will open an enquiry. Where a delivery is left unattended at your instruction, we cannot accept responsibility for loss.

MISUSE OF THIS POLICY

We reserve the right to refuse a return, exchange or future order where we reasonably believe this policy is being misused. This includes returning worn items, an unusually high volume of returns, returns showing signs of use, or ordering multiple colours with the intention of returning most of them.

CHANGES AND GOVERNING LAW

We may update this policy from time to time. The version published on our website at the time of your order applies to that order.

This policy and any dispute arising from it are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.

Please reach out to us at hello@kindrebel.com if you have any questions at all.